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Webhook and Fluent Support connection
Save yourself the work of writing custom integrations for Webhook and Fluent Support and use n8n instead. Build adaptable and scalable Development, Core Nodes, workflows that work with your technology stack. All within a building experience you will love.
Ways to connect Webhook and Fluent Support
Create a new workflow and add the first step
In n8n, click the "Add workflow" button in the Workflows tab to create a new workflow. Add the starting point – a trigger on when your workflow should run: an app event, a schedule, a webhook call, another workflow, an AI chat, or a manual trigger. Sometimes, the HTTP Request node might already serve as your starting point.
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Create your own Webhook and Fluent Support connection
Create custom Webhook + Fluent Support automations by choosing triggers and actions. Nodes come with global operations and settings, as well as app-specific parameters that can be configured. You can also use the HTTP Request node to query data from any app or service with a REST API.
Supported API Endpoints for Fluent Support
GET
List tickets
Retrieves all tickets available in the system.
/wp-json/fluent-support/v2/tickets
GET
Get ticket
Fetches a specific ticket by its ID.
/wp-json/fluent-support/v2/tickets/{id}
POST
Create ticket
Creates a new ticket by the customer.
/wp-json/fluent-support/v2/tickets/customer
POST
Reply to ticket
Submits a reply to an existing ticket as an agent.
/wp-json/fluent-support/v2/tickets/{id}/reply
PUT
Update reply
Updates a reply to a specific ticket.
/wp-json/fluent-support/v2/tickets/{id}/reply/{reply_id}
GET
Get ticket
Retrieve a specific ticket by Ticket ID.
/wp-json/fluent-support/v2/ticket/<ID>
POST
Create ticket
Create a new Ticket using agent.
/wp-json/fluent-crm/v2/tickets
POST
Create ticket
This endpoint creates a new ticket.
/wp-json/fluent-support/v2/customer-portal/tickets
POST
Reply to ticket
This endpoint adds a reply to a ticket.
/wp-json/fluent-support/v2/tickets/<ticket_id>/responses
PUT
Update reply
This endpoint updates a specific reply for a ticket.
/wp-json/fluent-support/v2/tickets/<ticket_id>/responses/<response_id>
POST
Delete ticket(s)
This endpoint deletes one or more tickets.
/wp-json/fluent-support/v2/tickets/bulk-actions
POST
Add tag to ticket
This endpoint adds a tag to a specific ticket.
/wp-json/fluent-support/v2/tickets/<ticket_id>/tags?tag_id=<tag_id>
DELETE
Remove tag from ticket
This endpoint removes a tag from a specific ticket.
/wp-json/fluent-support/v2/tickets/<ticket_id>/tags/<tag_id>
PUT
Update ticket properties
This endpoint updates properties associated with the ticket.
/wp-json/fluent-support/v2/tickets/<ticket_id>/property
GET
List customers
Retrieves a list of all customers.
/wp-json/fluent-support/v2/customers
GET
Get customer
Fetches details of a specific customer by ID.
/wp-json/fluent-support/v2/customers/{id}
GET
List customers
This endpoint gets all customers.
/wp-json/fluent-support/v2/customers?per_page=10&page=1&search=&status=all
GET
Get specific customer
This endpoint retrieves a specific customer.
/wp-json/fluent-support/v2/customers/83?with[]=widgets&with[]=tickets&with[]=fluentcrm_profile
GET
Get customer
This endpoint retrieves a specific customer by customer ID.
/wp-json/fluent-support/v2/customers/<customer_id>
GET
Get overall reports
Retrieves overall reports based on tickets.
/wp-json/fluent-support/v2/reports/overall
GET
Get overall reports
This endpoint returns overall reports.
/wp-json/fluent-support/v2/reports
GET
Get ticket stats
This endpoint returns ticket growth statistics.
/wp-json/fluent-support/v2/reports/tickets-growth
GET
Get Ticket Resolve Stats
This endpoint will return closed tickets.
/wp-json/fluent-support/v2/reports/tickets-resolve-growth
GET
Get Ticket Response Growth
This endpoint will return the stats of total replies by agents.
/wp-json/fluent-support/v2/reports/response-growth
GET
Get Agents Summary
This endpoint will returns total summary of agents.
/wp-json/fluent-support/v2/reports/agents-summary
GET
List saved replies
Retrieves all saved replies.
/wp-json/fluent-support/v2/saved-replies
GET
Get user overall stats
This endpoint will return user's personal overall stats
/wp-json/fluent-support/v2/my-reports
GET
Get ticket resolve stats
This endpoint returns total ticket closed by user.
/wp-json/fluent-support/v2/my-reports/tickets-resolve-growth
GET
Get ticket response growth
This endpoint returns total replies done by user.
/wp-json/fluent-support/v2/my-reports/response-growth
GET
Get user summary
This endpoint returns total summary of the current agent.
/wp-json/fluent-support/v2/my-reports/my-summary
GET
Get specific saved reply
This endpoint returns a specific saved reply.
/wp-json/fluent-support/v2/saved-replies/<reply_id>
GET
List activities
This endpoint returns all activities.
/wp-json/fluent-support/v2/activity-logger
GET
Get activity settings
This endpoint returns activity settings.
/wp-json/fluent-support/v2/activity-logger/settings
GET
List mailboxes
This endpoint returns all mailboxes.
/wp-json/fluent-support/v2/mailboxes
GET
Get mailbox
This endpoint returns a specific mailbox.
/wp-json/fluent-support/v2/mailboxes/<mailbox_id>
GET
Get mailbox email configs
This endpoint returns mailbox email configs in JSON structure.
/wp-json/fluent-support/v2/mailboxes/<mailbox_id>/email_configs
To set up Fluent Support integration, add the HTTP Request node to your workflow canvas and authenticate it using a generic authentication method. The HTTP Request node makes custom API calls to Fluent Support to query the data you need using the API endpoint URLs you provide.
See the example hereThese API endpoints were generated using n8n
n8n AI workflow transforms web scraping into an intelligent, AI-powered knowledge extraction system that uses vector embeddings to semantically analyze, chunk, store, and retrieve the most relevant API documentation from web pages. Remember to check the Fluent Support official documentation to get a full list of all API endpoints and verify the scraped ones!
Webhook and Fluent Support connection details
Webhook
Webhooks are automatic notifications that apps send when something occurs. They are sent to a certain URL, which is effectively the app's phone number or address, and contain a message or payload. Polling is nearly never quicker than webhooks, and it takes less effort from you.
Related categories
FAQs
FAQ
Can Webhook work together with Fluent Support in n8n Lab?
Can I use Webhook’s API with n8n Lab?
Can I use Fluent Support’s API with n8n Lab?
Is n8n Lab a secure option for connecting Webhook with Fluent Support?
How do I start building Webhook + Fluent Support automation in n8n Lab?
Need help setting up your Webhook and Fluent Support connection?
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Why use n8n to connect Webhook with Fluent Support
Build complex workflows, really fast
